Privacy Policy – Plantshack South Africa
Last updated: 21 February 2026
Plantshack South Africa (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Information We Collect
We may collect the following personal information when you interact with our website, place an order, or contact us:
- Full name and surname
- Email address
- Contact number
- Delivery and billing address
- Payment-related information (processed securely via third-party payment gateways)
- Website usage data (cookies, IP address, browser type)
2. How We Use Your Information
Your information is used to:
- Process and deliver orders
- Communicate with you regarding purchases, enquiries, or support
- Improve our website, products, and services
- Send marketing communications (only if you opt in)
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
- Courier and logistics partners for delivery purposes
- Secure payment service providers
- Service providers who assist in operating our website (under confidentiality agreements)
- Authorities when required by law
4. Cookies
Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You may disable cookies in your browser settings, although this may affect website performance.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator of South Africa
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: martie@plantshack.co.za
Business Name: Plantshack South Africa